Passenger Transport
Is Our Passion
Museum House Consulting is dedicated to supporting public transport across the UK, catering to operators, transport authorities, or organisations interested in sustainable travel solutions for their staff and customers during this transformative time for the industry.
We cover a broad range of operations, including city, urban, shire, and rural routes, commercial services, contracts, school travel, intercity express coaches, and event-specific transport.
Our customer-centric approach aims to grow passenger numbers, enhance reliability, streamline network planning and integration, all while maintaining cost efficiency and high-quality operational performance.
Whether you need help with a one-off project, require temporary cover, or have an ongoing requirement for expert support, please contact us to discuss how we can assist.
WHO ARE WE
Founded by Douglas Robertson, former Managing Director and Commercial Director at award winning Stagecoach East Scotland, we offer you thirty years of expertise in the bus and express coach sector.
With knowledge in planning, commercial operations, senior leadership, and experience with both multinational and independent transport providers, plus local government public transport planning.
Consulting with Experience
In December 2025 Coach & Bus Week Magazine sat down with Douglas to discuss his experience and what the future holds for Museum House Consulting
WHAT CAN WE OFFER
Discover more about where we can support your organisation to deliver the very best in public transport services.
We have experience of city, urban, shire and rural operations covering commercial, contracted and school transport alongside intercity express coaching and dedicated event transport alongside experience with commercial bus operations, local authority public transport planning and commercial partnerships outside of the public transport sector.
If you can't find what you're looking for, please don't hesitate to contact us to discuss how we can help you.
Fares & Ticketing
- Fares Reviews
- Product Innovation
- Multi Operator Ticketing
- Concessionary Schemes
Stakeholders & Partnership
- Passenger Consultation
- Political Relationships
- Bus Partnerships
- Business Relations
Operational Standards
- Operating Practices
- KPI Review, Action Plan
- Mystery Shopping
- Reliability Improvement
Management Services
- Short Term Vacancy
- Structural Review
- T&C Audit/Review
- Recruitment Support
Special Projects
- Event Transport
- Infrastructure Impact
- EV | Autonomous Fleets
- Mergers & Acquisitions
WHY MUSEUM HOUSE?
Our name, Museum House Consulting, reflects our roots in Dunfermline, Scotland's ancient capital and newest city.
Museum House has been an integral part of our community for generations, welcoming many in it's previous role as the town's museum, and it has grown alongside the city itself.
We believe public transport is essential to all of our communities and their future growth. We're committed to helping you shape that future.