Training & Development
Developing and retaining capable people is essential to the long-term success of the passenger transport industry.
Museum House Consulting can provide mentoring and bespoke development support for individuals and organisations, drawing on more than 30 years of experience across operational, commercial and senior leadership roles in the bus and coach industry.
Rather than offering a catalogue of off-the-shelf courses, our support is tailored around the individual, team or particular challenge facing an organisation.
Mentoring
Moving into a new or more senior role can be challenging, particularly in an industry as operationally complex as passenger transport.
Museum House Consulting can provide independent mentoring for people taking their first steps into management, progressing into senior leadership or moving into the public transport sector from another industry.
Support can be formal or informal and tailored around the individual, providing an experienced external perspective on leadership, decision-making, stakeholder relationships, commercial and operational challenges and personal development.
Mentoring can also provide smaller organisations with access to senior industry experience that may not otherwise exist within their management structure.
Training
Where an organisation has a specific development requirement, Museum House Consulting can help design and deliver a programme around that need.
This might include workshops, management development, industry familiarisation or training relating to particular commercial, operational or customer-facing challenges.
We can also work with organisations to identify development needs and, where specialist or accredited training is required, help determine the most appropriate solution.
The emphasis is on practical development that reflects the realities of working in passenger transport rather than generic training applied to the industry.
Case Study
A Personal Story
Throughout my career I have been fortunate to work alongside some exceptional leaders in the bus industry, particularly during the early stages of my own development.
As my career progressed into senior leadership, I tried to provide the same encouragement, challenge and opportunities to the people within my own teams.
Seeing colleagues subsequently progress into management and senior leadership roles — both within public transport and beyond it — has been one of the most rewarding parts of my career. Many of those professional relationships and friendships have continued despite changes of company and the passing of time.
Museum House Consulting is a different type of organisation, without a large internal team to develop, but it provides an opportunity to offer that experience more widely.
If you, a colleague or someone within your organisation would benefit from independent mentoring — formally or simply as an experienced person to talk through the challenges of a new role — please get in touch.
Douglas Robertson
