Management Services
Organisations do not always need permanent additional management resource, but there are times when experienced support can make a significant difference.
A vacancy, major project, organisational change or period of transition can place additional pressure on an existing management team and make it difficult to give important work the attention it requires.
Museum House Consulting can provide experienced short-term and project support across operational, commercial and senior management functions, either taking responsibility for a defined area of work or working alongside an existing team.
Interim & Project Support
A key vacancy does not necessarily justify an immediate permanent appointment, particularly during a period of change.
Museum House Consulting can provide short-term management or project support while recruitment takes place, during periods of organisational transition or where additional capacity is required for a specific piece of work.
Our experience spans operational, commercial and senior leadership roles, allowing support to be tailored to the needs of the organisation rather than simply filling a post.
This can also include mobilisation and transition planning where new contracts, operations or delivery arrangements need additional management capacity.
Organisational & Structural Review
The structure that worked for an organisation five or ten years ago may not be the right structure for today.
We can review management and supervisory arrangements, responsibilities, spans of control and the skills required across an organisation.
This can include:
- management and supervisory structures
- roles and responsibilities
- skills gaps
- depot and operational organisation
- integration of teams or operations
- restructuring following growth or contraction
- management resource required for new contracts or operations
Our experience includes both reviewing established organisational structures and designing new management and supervisory arrangements from the ground up for proposed operations and major contract opportunities.
Our focus is on developing structures that are practical, affordable and capable of supporting effective decision-making and service delivery.
Pay, Terms & Conditions
Changes to pay, terms and conditions can have significant consequences well beyond the headline wage rate.
Museum House Consulting can review existing arrangements and help organisations understand both the direct and indirect financial and operational effects of proposed changes.
This can include frontline and management roles, scheduling agreements, working practices, meal breaks, spreadovers and other conditions affecting productivity, recruitment and staff retention.
The objective is to understand the total impact of change — including potential effects on overtime, absence, staff turnover, recruitment, training and operational performance.
Recruitment Support
Specialist transport roles can be difficult to recruit, particularly where an organisation does not regularly recruit at management or technical level.
Museum House Consulting is not a recruitment agency, but we can provide industry expertise throughout the recruitment process.
Support can include developing job descriptions and person specifications, reviewing applications, shortlisting candidates, preparing interview questions and participating in selection interviews.
This can be particularly useful where an organisation requires an independent assessment of the technical or industry experience of candidates.
Case Study
Organisational Review
Following the closure of one depot, two previously separate operations had been brought together at a single site but continued to operate largely independently.
Separate supervisory arrangements, town-centre facilities and operating practices remained in place, meaning that many of the potential efficiencies from the depot consolidation had not been realised.
A wider review identified opportunities to integrate the operations, reduce duplicated overheads and redesign the combined network and schedules to make more efficient use of vehicles and drivers.
The proposals required some short-term investment in driver route training, but careful timing allowed much of this to be undertaken during the school summer period when greater driver availability reduced the cost of implementation.
The resulting structure provided a more efficient long-term operating model while recognising and managing the practical costs of organisational change.
Case Study
Workforce Conditions & Performance
Attracting employees is only part of the workforce challenge; retaining experienced staff can be just as important.
Our experience includes detailed reviews of scheduling agreements and working practices designed to improve the day-to-day working environment for frontline employees.
Changes included more realistic meal breaks, appropriate time for vehicle checks and empty running, better terminal recovery and reducing excessively long working days.
Although some individual changes increased paid hours, the wider benefits included improved staff satisfaction, substantially lower staff turnover and reductions in blameworthy road traffic accidents.
The resulting savings in recruitment, training, accident costs and management time demonstrated why terms and conditions should be considered as part of the wider performance of the business rather than simply as a payroll cost.