Our Services
Museum House Consulting provides independent support across the operational, commercial and strategic challenges facing bus, coach and public transport organisations.
Our experience spans city, urban, rural and interurban bus services, contracted and school transport, airport and express coach operations, event transport and local-authority passenger transport.
We work with operators, local authorities and other organisations on both individual projects and wider reviews, adapting our support to the particular needs of each client.
Explore our services below, or contact us if your requirement does not fit neatly into one category.
Bus Franchising & Partnerships
Supporting operators and local authorities through bus franchising, Enhanced Partnerships and Bus Service Improvement Plans, including bid support, operational planning, network development, mobilisation and transition.
Network Design
Reviewing networks, timetables and service patterns to improve connectivity, passenger demand, reliability and the efficient use of vehicles, drivers and financial resources.
Operations & Performance
Independent operational reviews covering service delivery, reliability, supervision, KPIs, customer experience and the practical opportunities available to improve performance.
Bids & Tendering
Supporting operators bidding for contracts and funding, and authorities or organisations procuring passenger transport, from tender specifications and bid writing through to commercial and operational review.
Fares & Ticketing
Supporting fares reviews, ticket-product simplification, integrated and multi-operator ticketing, concessionary travel and strategies designed to balance passenger needs with revenue requirements.
Management Services
Providing interim and project support, organisational reviews, management and supervisory structures, workforce terms and conditions and specialist recruitment support.
Stakeholders & Partnerships
Helping organisations engage effectively with passengers, communities, elected representatives, local authorities, businesses and other partners involved in delivering or supporting public transport.
Customer Experience, Information & Marketing
Reviewing the complete customer proposition, including passenger information, websites, printed and digital publicity, brand presentation, marketing and opportunities to grow leisure and other passenger markets.
Training & Development
Providing independent mentoring and bespoke development support for managers, senior leaders and organisations across the passenger transport sector.
Special Projects
Supporting complex or unusual transport projects including major events, infrastructure, fleet and emerging technology, new operations, business change and operational transition.
