Management Services
We all have times when there are simply not enough hours in the day. Perhaps you've got a vacancy or you are trying to recruit someone new to the team or maybe you're working on a big project with less time for the day job.
Have you got the right structure to support you in delivering the best for your organisation?
Short Term Vacancies
Have you got a key role vacant, waiting for a new appointee to get their feet under the table? If that's causing you short term pain then we can help. Supporting you in specific projects or filling the gap for a set period of time.
With experience in operations, commercial and senior management roles contact us to discuss your requirements.
Structural Review
When was last time your reviewed your management team structure? Have you got the right skills required to succeed or is there a skills gap? Are your team members performing well in their roles?
It's easy to be focused on the day job and lose sight of the bigger picture when faced with challenging times but we can support you. With experience of structural reviews, merging operations, specifying job roles and managing recruitment processes we can help.
Pay, T&C Review
Pay, terms and conditions are rightly held close to everyone's heart throughout any workforce but do you know what the true cost is and what any change will bring? What secondary costs could be saved or made worse through unintended changes?
We can review and advise you, for your frontline staff or for office based roles. How do you compare across the industry and what could you change.
Recruitment Support
You're probably not a professional recruiter, we're definitely not recruiters however we can aide you in the recruitment and employment of specialised roles within your public transport organisation.
That could range from drawing up job specifications through to sifting candidates and aiding you through the interview process.
Case Study #13
Reviewing the Structure
Having closed a depot and combined the staff and services into another depot an operator continued to run each set of services separately, and continued to maintain separate town centre canteens and supervisory staff for each former depot.
While the depot closure led to the reduction of some fixed overhead cost there was no efficiency saving realised as a result of this continued separation.
In reviewing the operation it was accepted that to merge the two operations would result in some short term training costs whilst drivers learned new routes, and given the geographic scale of the operation this would make a material difference to the financial performance of the depot over the period in question.
Outweighing that was the ability to rework the network and introduce vehicle and driver efficiency savings through the greater quantity of work in one pot rather than two small pots.
One meal relief point in town would reduce fixed costs and supervisory roles. The medium to long term benefits were too large to hold off because of short term pain.
However with school summer holidays approaching the opportunity to conduct a lot of the training at a time when surplus drivers were available or there were gaps in existing duties meant even this cost was mitigated by timing to an extent.
Case Study #14
T&Cs and Savings
The jobs market is such that attracting and retaining good quality staff is not as easy as once was the case.
Working to improve your headline wage rate will help you stand out in the market but how we treat our staff is incredibly important in retaining them once we have recruited. Culture is driven by what we do, not what we say. Looking after frontline staff is much less about offering perks if you can't guarantee them enough time to eat or go to the toilet.
Our work has seen us deep dive into scheduling agreements and collectively improve the working environment by ensuring longer meal breaks, appropriate time to check vehicles before service, enough time to run empty between trips and to load buses at terminals and a move away from 12-13 hour long working days.
Each point will increase paid hours by a few minutes at a time but what does it save? The business then saw staff satisfaction improve, staff turnover drop to very low levels compared to the wider market and blameworthy road traffic accidents reduce. Saving training and recruitment costs, saving accident repair and insurance costs and saving management time allowing the focus to be elsewhere.